I was reading through a couple of websites that are tackling the subject of SmartBro, “a revolutionary high-speed broadband internet service” in the Philippines, and I was not at all surprised to see that there is quite a number of Filipinos who are unsatisfied with their very poor Internet service — and hundreds more stories about bad connections and horrifying customer service encounters. The reason behind why I was suddenly interested to read about other people’s complaints is because my own connection at home went down (again) for a whole week. I wanted to bug their customer service non-stop again but after I tried to troubleshoot with a couple of CSRs, I suddenly got tired. I stopped pressing my luck since I knew that I will only get crappy answers and phony solutions to my problem as I did before.
Fortunately, after I turned on my PC today I was happy to once again see the default website flashing on my browser! Then again, I didn’t have a connection for ONE WEEK so I’m still not really happy about it. However, while everyone’s going all ballistic saying all those bad things about SmartBro I, on the other hand, will stay calm…
I will stay calm as I bluntly say that, in my opinion, it is the poorest Internet connection out there. If you’re thinking about subscribing to SmartBro, then you better think twice. I’ve experienced frequent disconnections in the past, usually lasting a week, then when I call to negotiate with their billing department, they will only give me 99pesos as rebate, non-negotiable. Crap. This is not a nasty attack on SmartBro, I am merely sharing my own opinion based on personal experience.
But, if you call this entry an attempt to badmouth SmartBro then so be it. Heehee. Just kidding. :P
If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
